What it is
The AMC is an annual support and maintenance plan for your Ang Systems hotel PMS and connected modules. It bundles the support, updates and preventive care your property needs into one predictable yearly fee, renewed each year.
What's covered
- Priority support — reach our local team by phone, WhatsApp and email during support hours, with 24/7 cover for system-down emergencies.
- Software updates — access to PMS version updates, security patches and improvements as they are released.
- Compliance updates — help keeping tax and LHDN e-invoice settings current as regulations change.
- Data backups — routine backup configuration and guidance so your reservations and guest data are protected.
- Annual health check — a yearly review of your system setup, users and reports to keep everything running cleanly.
- User assistance — refresher guidance for new front-desk and management staff on day-to-day tasks.
- Integration monitoring — help keeping your channel manager, booking engine, locks, POS and payment links talking to each other.
What's not included
New modules, additional properties, third-party hardware, on-site visits outside agreed scope, and major custom development are quoted separately. We'll always confirm any chargeable work with you before starting.
Response times
- System down (front desk cannot operate) — fastest priority, handled as an emergency.
- Major issue (a key function affected) — same working-day response.
- General request (questions, minor fixes, settings) — handled within normal support turnaround.
Renewal
The AMC runs for 12 months and renews annually. We'll remind you before it lapses so your cover never has a gap. Properties without an active AMC are supported on a pay-per-incident basis at standard rates.
This page summarises the AMC in plain language. Exact coverage, response targets and fees are set out in your signed maintenance agreement with Ang Systems Sdn Bhd. Questions? Email sales@angsystems.com.